How often do people call customer support

[chick]

So, curious just how many calls companies get for customer support.

Companies like bobcares.com seem pretty expensive. I know at companies like PayPal and GoDaddy they have chat ques and they have to try and get you off the phone with in 11mins however some customers go well and beyond 11mins chat time. So, if your customer pays $5 a month for hosting and your paying $2 a min to bob cares, that is $22 just for 11mins, which would be a $17 loss just on 1 phone call.

XESupport seems reasonable however then you have to deal with the fact it is unlimited, "doubtful'

then company like seeksadmin.com charges $2-$5 just for a support ticket.


Can anyone help me understand how this works?

chick Reviewed by chick on 15th Jun 2011. How often do people call customer support So, curious just how many calls companies get for customer support. Companies like bobcares.com seem pretty expensive. I know at companies like PayPal and GoDaddy they have chat ques and they have to try and get you off the phone with in 11mins however some customers go well and beyond 11mins chat time. So, if your customer pays $5 a month for hosting and your paying $2 a min to bob cares, that is $22 just for 11mins, which would be a $17 loss just on 1 phone call. XESupport seems Rating: 5

[accyuklad]

i never call support on any hosting because its more money ringing