You have been going on and on about this since this morning on the CB. I didn't expect you to post a thread about all this crap.

You, basically, have no case against HostHatch. Here's how it pans out:

- You paid them money for a VPS that was supposed to be fully functional. They were unable to deliver on that, and eventually refunded you.

Now, under a contract for service, the service provider is bound to either:
A) Provide you with the service you paid for, or
B) Refund you if they cannot

HostHatch chose to go with option B in your case. This ends here. HostHatch does not incorporate information about how many staff they have and racks they own, etc in their terms so legally, you don't really have anything against them.

Having said that, your beef with them, then, is the lack of timely resolution to your issue (a few hours, instead of a few minutes). If you agreed to an SLA that guarantees response within a specified time, you need to show proof of that; else, they are well within their rights to resolve your issues 'within a couple hours'.

I've closed this thread because:
A) KWWH could do with less drama
B) This drama is baseless, so yeah, KWWH could sure as hell do with less baseless drama.

A one man show is not a bad thing as long as it is managed well. I haven't seen scam complaints from anyone on KWWH about HH. And your complaint isn't a scam complaint either, tbh, because you are just ranting about the fact that it took them a few hours to resolve your issue (and that ended prematurely because of you bad mouthing them all the while publicly). Patience, shub, is the key.

About them terminating your VPS, they probably did that because the VPS was never used. If it had data, they would have most likely emailed you either:
A) The backup, or
B) A timeframe for you to take the backup

Again, keeping the above in mind, you have no case.

That said, this thread will stay closed; KWWH doesn't need drama that it could very well do without.