So what you're basically saying is that if a customer orders something and the provider doesn't provide the service promised and paid for that after a certain amount of time passes, the provider is then exempt from providing a refund because it is "a fail [sic] and direct loss from the hosting company site"? That's a strange viewpoint and I highly doubt it would hold up in court.

That being said, your story seems to be missing important fragments.
I would be happy to provide them for you.

So, you've waited over a year to setup a server? What the heck went wrong in your mind? You should've contacted some higher companies that can deal with this, or even just contacting Paypal with the right information will get you your server!
I agree. I was negligent in that respect. I basically put it on the backburner for a while with other things to do since I didn't actually NEED the server right away. I assumed they had somehow overlooked it and gave them the benefit of the doubt that when I contacted them that they would set it up, however they didn't after multiple promises that they would.

I disagree. I've been a customer of volumedrive for almost 7 months, I think. I'm going into the 8th month now.
Good for you. I really hope it works out. However VD are hit and miss from what I have heard. Many people get superb service and quality, others get garbage. You must be one of the lucky ones.