The Official Alertpay Support Thread

[AlertPay Team]

Hey D@ni,

Check your PM.

Best regards,
Tarik

[EngSniper]

Hey EngSniper,

You can verify your alertpay account by submitting us a support ticket containing the following information:

? Proof of address, such as a bank statement, credit card statement, phone bill or utility bill. The name and address must match with the information listed in your AlertPay account. Please ensure that the statement date is visible and that it is dated within the last 3 months.

? A government issued photo identification document, such as a passport, driver?s license, country/state ID. This identification must be valid and cannot be expired. Please ensure that your date of birth is visible. Please feel free to hide or blank out any irrelevant information such as your driver's license number or account balances.

You will also have to complete our phone validation procedure. To start the phone validation procedure, just follow these steps:
1. Login to your AlertPay account.
2. Click on ?Profile?.
3. Under ?Personal? Select ?Verification?.
4. Click on ?Phone Validation? and complete the steps.
Be sure to select Verification from the link bellow.
https://www.alertpay.com/en/contact.aspx

Best regards
Tarik

Thanks Tarik

[kof_p]

I would like to know if I'll have to pay 20$ for the PrePaid Debit Card just once, per month, per year?

[avRo]

$20 is one time fees

[nenadx]

Hi i need help!
I have alertpay account and i want to verify it.
I am from Serbia, and i dont know how to do it?

[ThumperTM]

alertpay support team sucks!!

Ticket ID: HBH-165812
Department: LP - Dispute in Progress
Status: Closed

[vido]

Is it true that the Alertpay USD cards will be available only after 3 or 4 months ? Please inform us when the card will be available so we use another way to deposit/withdraw from Alertpay if it will come late.

[Proaudiozone.info]

ThumperTM

yap i send theme my papers of verification about 10 days no one replied to my ticket

[AlertPay Rep]

AlertPay Rep
check ticket of mine about verification of my acc i send it to helpdesk and your friend here on KWWH

Hi Proaudiozone,

Since your question relates to your account, my colleague Tarik will address it. I address non-customer support questions.

Thanks,
Tanya

[AlertPay Rep]

thanks tarik brother ..........
as i already ask u my account is hacked and i submit a ticket ........ 24 hours are complete but no responce really afraid

Hi D@ni,

Don't worry yet since AlertPay responds to questions asked online OR tickets within 48 business hours which is 2 business days (as per our Service Level Agreement). Business days are from Mondays to Fridays yet keep in mind that we fall under the Eastern Standard Time Zone (EST).

Please note also that this 48 hour time frame is reset every time you update a ticket before it is replied to.

Thanks for your patience.

Tanya