The Official Alertpay Support Thread

[Sean_AlertPay]

Alertpay is gone .. My 500$ + are reversed . but why ? they say Fraudlantal funds .. how we know fund are fraudlantal ? no sign no email . If a hacker hack any account then you are responsible for this not we . it is disgasting . i blame my self that i trust on Alertpay . This is a Fraud company and soon closed !!!

which security you people provided ? i have lost my reputation . i had been with alertpay since 2009 but its a time to say good Bye Alertpay . I am Fedup with your reversal rule . if you people have no ability to give us security then shut down this drama .

Hi ihavein


I'm sorry to hear you were caught up in this situation, but you have more control than you think to protect yourself in these cases.
AlertPay has security measures in place, but that does not keep you from including more measures.


Within your AlertPay account you can change settings, such as only accepting payments from verified AlertPay members, only accepting payments via AlertPay balance, and lastly requiring phone validation when someone pays using a credit card.


To increase security on your own end, you can monitor transactions more carefully. Are you receiving bulk transactions? Are you receiving them from a particular region, or country?


Within AlertPay you can indicate which countries you are not willing to accept payments from.


It might be key to try and understand why you are being targeted.
All these measures are there for you to minimize your risk if you chose to do so.

Cheers

[Sean_AlertPay]

@Sean_AlertPay or Chrisz@Alertpay answer on question below please. I have same issue too.

@Sean_AlertPay
do not know why yesterday you did not answer the question but you just ignored it.
you have not left us no choice but only bank wire, and now that there is a problem you not want to answer where it got stuck. just need to check what is happening with our payments and to give us some explanation.

Regards

Hi kiboboss, smrki

I never ignore questions, but please understand that I have other queries on other forums that I must answer as well.


I try to get to your queries as soon as possible, so please be patient if I do not answer you within a few hours. I will get to it.


As it concerns bank wire in Serbia. Our banking department tested it out last week, and no issues came up. We even had a few members attempt them, and they were successful.


Just to be certain, speak to your bank to make sure they are accepting international wires. It might be an issue with your bank, which is not too uncommon in certain countries.

Cheers

[Jesse]

So I decided to change the thread name

[Sean_AlertPay]

Just change to paypal its full supported in B&H and U dont will have any withdraw problems every 2-3 months like U have with AP.
They have cuting all normal withdraw possibilities for all certain countries and have allways a "BLABLABLA" reason.
AP = Basement firm.
regards

Hi salebre

I'm sorry to you go to the competition, but if you feel it is in your best interest then I understand.

You, along with some others were asking questions about our agreements and banking policies, and unfortunately there is only so much I can say about our internal process. I hope you understand.

Cheers

[-saMmy-]

hmm many AP is good but not that much still waiting for AP card hope it will be release very soon.

[p2p4ever]

please enable check withdrawal as thats my only option to get verified.

[Hostinpk.com]

Hi kiboboss, smrki

I never ignore questions, but please understand that I have other queries on other forums that I must answer as well.

Can you list that forums? I think you are not present at biggest webhosting forum WHT. You must be there.

So I decided to change the thread name

It deserves.

[Haven]

hi support,
i did a withdraw 2 weeks go, via bank wire but still didn't arrived my money on my bank ,well on alert pay it saying (Withdrawal By Bank Wire Completed) any help , i also made a ticket .well i am from bangladesh

[smrki]

Hi kiboboss, smrki

I never ignore questions, but please understand that I have other queries on other forums that I must answer as well.


I try to get to your queries as soon as possible, so please be patient if I do not answer you within a few hours. I will get to it.


As it concerns bank wire in Serbia. Our banking department tested it out last week, and no issues came up. We even had a few members attempt them, and they were successful.


Just to be certain, speak to your bank to make sure they are accepting international wires. It might be an issue with your bank, which is not too uncommon in certain countries.

Cheers

OK. but my transfer was completed 8/9/2011 9:03:56 AM since then it has been six business days and I still not received payment on my bank account.

I've had bank wire payments through this account so that the problem is not in the bank.

I sent you PM and I would ask you to answer me.

Regards

[Haven]

smrki same here (my transfer was completed 8/9/2011) but still not arriving my money on my bank account, wish they will fix soon