The Official Alertpay Support Thread

[0ccul7]

I donno why, but it seems Alertpay replies are lagging. Not like before when it was instant. But still, they are doing a good job.

[Sean_AlertPay]

Hi Everyone

Sorry for the lag in not answering questions in the thread. We had a major storm in Montreal that severely affected power in certain parts of the city; unfortunately our office was affected as well.


Cheers

[Sean_AlertPay]

Hi MSL6600


For Bangladesh you withdrawal options is bank wire.


If you?d like to verify your account you can do so by bank wire deposit.
Since we want our members to verify their accounts and to have as many options as possible to do so, we are going to waive the usual bank wire deposit fee just for the purpose of verification. However, the minimum amount for deposit by bank account is $50.00 USD, so you cannot do bank wire verification if you do not intend to deposit at least $50.00.


Cheers

[Sean_AlertPay]

Hi ps03


Please PM with either you account name or transaction number and I will look into it.


Cheers

[Sean_AlertPay]

Hi Funxlab, tut2tut


I completely understand your frustration, and you have every right to feel the way you do. However, you must consider the nature of our business and the size and scale to which we have to implement everything.


We do plan, that?s why our prepaid card is still in beta. We are testing it fully. No planning would have meant releasing an untested product, to the anger of our customers.


We have 7 million members globally and counting. We have numerous banks, and service providers that we must negotiate, and ratify deals with. This is not a case of not planning, but rather relying on another party. Additionally, each country has its own banking regulations and processes. Thus, some services are much easier to support than in others.


At this moment, we are trying to build a more sustainable structure that supports our growth and ambitions. Unfortunately, it has come with a few hiccups, but we are trying to rectify these issues, and restore the services. We do not want to limit your options; it is not in AlertPay?s best interest.
No company, regardless of industry, is immune to bouts of delayed product launches, or temporary service issues.


I?m sorry if this comes across as politicking.

Cheers

[Sean_AlertPay]

Hi abakodama, michomoz


The issue is that our current banking partner only has agreements in place to wire money to Egypt.


Cheers

[Sean_AlertPay]

Hi Occul 7


As diablo9975 said you can downgrade your account, just send a ticket to general support, https://helpdesk.alertpay.com/index....kets&_a=submit


Cheers

[Sean_AlertPay]

Hi Jayzzy, Shoaib Ibrahim, wafifandouli


I want to clarify that AlertPay does not randomly suspend accounts.


However, we take attempts to circumvent our protocols very seriously.


I strongly suggest you call AlertPay at 1-514-748-5774, and speak to a member of our security team in order to rectify this situation.


Cheers

[missingplugin]

How can i Track my submitted ticket 3 days before

Ticket ID QIT-845299

How can i??

[Sean_AlertPay]

Hi missingplugin

I saw your original post. I have brought it to the attention of my customer support team. Please be aware that we are dealing with a backlog at moment.

Cheers