The Official Alertpay Support Thread

[AlertPay Team]

Sean and Hadi both of them not coming here!
I still waiting for reply!

Hi ps03


Have you spoken to your bank about your issue, As you have had two wires reversed by them already?


My banking team has contacted our bank to get you the proof of the transaction, and once I get that I will pass it along.


I suggest you go back to your bank and ask them what their process is for accepting international wires, as either them or the intermediary are sending the funds back.


Cheers


Sean

[AlertPay Team]

Candle, are you getting UNVERIFIED error when sending ?

Is it possible to verify alertpay using visa credit card at this time?

The issue With Master & Visa Card Transaction. i need to know this problem is solved ?

Hi pankaj, Candle, and DANG3ROUS


Unfortunately, credit card processing for Visa and MasterCard is temporarily out of service.


This issue along with details was addressed on our blog, http://blog.alertpay.com/


I am sorry for the inconvenience.


Cheers


Sean

[AlertPay Team]

One question,if i don't recive over 400 $ a month will my accont upgrade when i collect 2000 $ throught begining of using alertpay like i have 10 month reciving 200 $ and if i recive
eleventh month another 200 $ then i will have 2200 $ in my histiry of reciving money so will my account stay personal or will be ugraded?

I hope you undestand what i wright here

Hi sasa037


Your account is automatically upgraded from Personal Starter to Personal Pro if you receive over $400 USD or equivalent in on month or over $2000 USD over the lifetime of the account.


Hope this helps.


Cheers


Sean

[Jacob]

AlertPay Team Just replied to that email, hope i get my account downgraded to " Personal Pro "

[AlertPay Team]

pls add check withdrawal urgently..............

Hi kunkumamm


At the moment we have rolled out check withdrawal for the United States.



We are working with our service providers to roll it out to all our members worldwide.


Once I have more information on the situation I will be sure to announce it here.


Cheers


Sean

[AlertPay Team]

Do you support sending money from an indian alertpay account which is verified by indian bank account.....?

Hi saini


Absolutely, you can withdraw from your AlertPay account to your bank account in India.


You can check our FAQ for the most common questions, https://helpdesk.alertpay.com/index....gebase&_a=view


This is how you add a bank account to your AlertPay account, https://helpdesk.alertpay.com/index....id=46&nav=0,12


This is how you initiate a bank wire withdraw, https://helpdesk.alertpay.com/index....83&nav=0,13,25


Hope this helps.


Cheers


Sean

[WDF]

Is there currently a problem with phone verifications? I have tried a couple of times and never received sms or voice call on my mobile (cell) phone. Please advise ASAP so I may get this done and start using AP.

Thanks in advance for the reply.

[AlertPay Team]

Hi WDF


Phone validation is done in combination with cheque withdrawal.
At this moment, cheque withdrawal is working in the United States. We are working with our service providers on enabling it to all our members worldwide.


You may verify your account with a bank wire/transfer deposit.


Here are the instructions on how to verify your account through this method, https://helpdesk.alertpay.com/index....d=287&nav=0,17


Cheers


Sean

[Mister XX]

AlertPay team, please check support ticket id.
SUW-913500

[ps03]

Hi ps03


Have you spoken to your bank about your issue, As you have had two wires reversed by them already?


My banking team has contacted our bank to get you the proof of the transaction, and once I get that I will pass it along.


I suggest you go back to your bank and ask them what their process is for accepting international wires, as either them or the intermediary are sending the funds back.


Cheers


Sean

Hi Hadi,
I spoken with my bank a lot , they always answer me we not received any thing yet!!
they tell me the sender "AlertPay" should contact with the intermediary to see why they didn't send the money to My Bank and sending it back!!

I received only 1 payment before 3 months from you!
after that i made two bank wires one of them was reversed and i still waiting for the second!
So, i want the details of the second transaction to i can let them check if it is coming or not again!!
if my bank didn't found anything, you should contact with the intermediary to see why they didn't send the money to my bank!

This is very bad issue , i can't believe what happened !
I am so angry i waiting for my money more than 2 months since the first reversed one!!

Hope you help me
Regards