The Official Alertpay Support Thread

[kof_p]

I have a question about the last entry in the AP blog, you mention that "progress is being made" so everyone knows that this could take days, weeks or months, but what I would like to know is if when the Visa and MasterCard processing is available we will be able once again to withdraw to credit/debit card

kof_p Reviewed by kof_p on 14th Dec 2011. The Official Alertpay Support Thread PLEASE NOTE THIS IS THE OFFICIAL ALERTPAY SUPPORT THREAD. THIS USER IS NOT AN ALERTPAY REPRESENTATIVE. Okay , everyone knows about the CC and the cheque withdraw that aren't working . after that their credit card isn't working too , you have no choice to withdraw your funds but bank wire but i just found out itsn't working too . i withdrawed some amount of money from a month (31days) till now it haven't came to my account i emailed alertpay they sent me the document that proves Rating: 5

[AlertPay Team]

I have a question about the last entry in the AP blog, you mention that "progress is being made" so everyone knows that this could take days, weeks or months, but what I would like to know is if when the Visa and MasterCard processing is available we will be able once again to withdraw to credit/debit card

Hello Kof_p,

We are also looking into reinstating withdrawal to credit cards, keep in mind though that this may take some time. Our current priority is credit card processing. Once this is resolved and out of the way we can start focusing on withdrawal to credit cards.

Best regards

[AlertPay Team]

I have a question alertpay team. I must to deposit 50.00 USD to verificate my account??'..I don't understand that and if the people have money in their accounts. They need to deposit 50.00 usd too...???

have you another form to verified the alertpay account or is the only way???....

Please explain the 50.00 usd please. Thanks...

Hello Music_Machine,


The wire verification method allows you to deposit money into your AlertPay account by bank bank wire. All you have to do is follow these steps to get started:

1. Login to your AlertPay account.
2. Click on ?Profile?.
3. Under ?Personal?, click on ?Verification?.
4. Select bank transfer or bank wire from the list of options.
5. Follow the instructions to add your bank for verification purposes.

Please note that once you add your bank account, you can use it for subsequent deposits without having to add the information again. Bank transfers are completed in 3-5 business days and bank wires in 2-4 business days. Furthermore, you must deposit a minimum of $50.00 USD (or equivalent) for verification, but cannot exceed the cumulative limit of $999.99 USD.

[Glumbo]

Are there any known issues with AlertPay's IPN?

[Velemajstor]

Is there anyone from AP staff that can confirm that AP is in deep trouble?

[AlertPay Team]

Is there anyone from AP staff that can confirm that AP is in deep trouble?

Hello Velemajstor,

We understand your concerns with the company's direction. We are presently experiencing a shortage of available payment options and invite you to explore the alternatives while we work around the clock to restore these services for our valued members.

AlertPay is an international leader in compliance and continues to influence the way other online businesses choose to conduct their operations. We have just launched our new real time monitoring system. If you would like more information on the matter check out the link provided bellow.

http://blog.alertpay.com/2011/11/rea...-platform.html

Best regards

Tarik

[AlertPay Team]

Are there any known issues with AlertPay's IPN?

Hello Glumbo,

We are not currently experiencing an IPN issues. Feel free to contact our integration department by sending them a support ticket describing the issues you are experiencing.

Here is the contact link, be sure to select integration department.
https://helpdesk.alertpay.com/index....kets&_a=submit

Thanks in advance and best regards

Tarik

[Breaking Bad]

please check your site pm AP team

[MrBean]

Hi, I have Alertpay personal starter verified account. Today I upgraded it in to Business account. But it says my account is unverified. Can u help me to verify my new business account or Can I have my verified Personal Starter account back???
And how the bank wire verification works???
We don't have to add our bank account details to deposit via bank wire???
So actually how the verification process works???
Please correct me If i am wrong.
Thank you!

[AlertPay Team]

Hi, I have Alertpay personal starter verified account. Today I upgraded it in to Business account. But it says my account is unverified. Can u help me to verify my new business account or Can I have my verified Personal Starter account back???
And how the bank wire verification works???
We don't have to add our bank account details to deposit via bank wire???
So actually how the verification process works???
Please correct me If i am wrong.
Thank you!

Hello MrBean,

With the Business account comes and additional level of verification. You will have to submit one of the following corporation documents:

? Article of Incorporation
? General Business Registration
? Certificate of Good Standing
? Doing Business As
? Tax Registration You can either upload your scanned documents into the system or send them in the mail. Just follow these steps:

1. Click on "Upload Documents".
2. Under "Required Documents", select "Proof of Ownership".
3. In Step 2, select your business type.
4. Click "Finish".

If you do not currently have a proof of ownership document for your business, you can downgrade your account to Personal Pro or change your business type to sole proprietor to complete the account verification.

If you are the sole proprietor of your business, you can submit a tax/registration document, if applicable. If you do not have this document, the regular verification procedures will suffice.

Follow these instructions to set your business account to ?Sole Proprietor? and complete business verification:

1. Click on "Become Verified".
2. Under "corporation", select "Corporation Documentation".
3. Change your business type to "Sole Proprietorship" and click "Next".
4. Uncheck "tax/registration document" and select the option that states "I do not have any tax/registration documents" and click "Next".
5. Click "Send".

Hope this helps

Best regards

Tarik