The Official Alertpay Support Thread

[DejaVu]

thanks
i wanna test AP.. wanna send 100$ to my pro account n withdraw it to my bank account then i wil decide to verify it or not!

[Sonic]

Hey Alertpay, I think you must re-enable check withdrawals or credit card as soon as possible.

I am following on blog.alertpay.com and the only thing I can see is desperation on your customers, the facebook page is an chaos 3 weeks ago the alertpay facebook page had 1,067 followers. now it have 5,536 followers.

Its because people cant withdraw their money from Alertpay.

Think on this:
*People have to eat
*People need money to pay their bills
*People want money for december

And you are making millions in FEE's, just to cover the costs of your new office. Yes I know that

[Sean_AlertPay]

Hi Sonic


I have talked about these cases many times. It is not that AlertPay does not want to re-enable these withdrawal options; it is that they are very complex to re-enable.


Please see post #391, where I address you among others, on what is happening at the moment as it concerns these services.
It is not in AlertPay?s best interest not to offer these withdrawal options. We are as frustrated about it as you are.


Members can withdraw. Depending on your location you can do a bank transfer, and all supported countries can do a bank wire. You can withdraw whenever you want.



Cheers

[infernohuman]

Hi,
I am having trouble paying something with my debit card which I have linked in my AP account. It worked before, but now it doesn't.

I got payout request, and when I click "Accept" and put all info I need and then click on "Confirm" I get redirected back to payout request.
Do you have any troubles with that?

[avRo]

i ordered AP credit car..n my card was accepted..at da same time AP cancel all the card.
now my query is, where is the money u cut for da card??? how wil I get bk dat!!it should be automated

[fadepal]

Hi fadepal


As I don’t know your account type, I’m giving you the rules for our different account types.


AlertPay is a Canadian registered corporation that strictly complies with the regulations of Office of the Superintendent of Financial Institutions Canada (OSFI), the Financial Transactions and Reports Analysis Centre of Canada (FINTRAC). As a result, we must apply withdrawal limits to maintain the security of your account, our network and our compliance with anti-money laundering and anti-terrorist funding legislation.

For unverified Personal Starter or Pro accounts, you may withdraw a limit of $999.00 USD at one time by bank transfer. If you would like to do a bank wire withdrawal, you will have to verify your account.


For unverified Business accounts, you must become verified to withdraw your funds.


Hope this helps


Cheers

Thanks Sean for your quick reply

[Sean_AlertPay]

Hi,
I am having trouble paying something with my debit card which I have linked in my AP account. It worked before, but now it doesn't.

I got payout request, and when I click "Accept" and put all info I need and then click on "Confirm" I get redirected back to payout request.
Do you have any troubles with that?

Hi infernohuman


Could you please PM me with your account name, with the first and last four of the credit card you used.


Cheers

[Sean_AlertPay]

i ordered AP credit car..n my card was accepted..at da same time AP cancel all the card.
now my query is, where is the money u cut for da card??? how wil I get bk dat!!it should be automated

Hi avRo


Could you please PM me with your account name.


Cheers

[-saMmy-]

i got my money thanks AP i do bankwire and its to quick love you Sean

[infernohuman]

Hi infernohuman

Could you please PM me with your account name, with the first and last four of the credit card you used.

Cheers

It worked few hours later, thank you anyway