The Official Alertpay Support Thread

[ms7]

mine is completed too.. Now is up for the banks in my country.

[Thworldisyours]

Hi, I'm waiting to get my account verified.
This is the the Ticket ID BSP-653904. Thank you!

[EnzoLouis]

mine is completed too.. Now is up for the banks in my country.

Yeah!
Me too, he just finished ..

[AlertPay Team]

Now in April its the 4th Month to try to verify my Account.

Pls check

http://www.besthostingforums.com/1483227-post4.htm

Hello Deadmau5,

Have you submitted your documents? If so can you provide me with your ticket ID number please?

Thanks in advance,
Regards,
Tarik

---------- Post added at 11:47 AM ---------- Previous post was at 11:40 AM ----------

Hello, I am trying to get my account verified. I already completed phone verification and I opened a ticket last week with scans of the appropiate documents attached, still waiting for a reply.

Ticket ID: VZN-553644

Hello user7331,

Can you provide us another type of document for the proof of address. We require a recurring utility bill or a credit/bank statement. Thanks.

Kind regards,
Tarik

---------- Post added at 11:55 AM ---------- Previous post was at 11:47 AM ----------

@AlertPay Rep: please help me with my previous question here
I want to know if there is a problem with my 3 browsers or if the problem comes from your side.
I can't make transactions if the site is not secure.

Once again I would like to know if someone is having this issue or if it's just me.

Hey Kof_p,

This seems to be a unique incident, your browsers are all updated right? Any one else experiencing this issue?

Let me know if any of you are, thanks.

Cheers,
Tarik

---------- Post added at 12:16 PM ---------- Previous post was at 11:55 AM ----------

when yo will add more countrys to be able to request the alertpay prepaid card???

Hey Babygohan,

If I hear of anything I will let you know. For now, no news on that.

Kind regards,
Tarik

[Isumeru]

hello, would you be so kind to reply to my ticket which I opened last week?

Ticket ID: SNU-476341

it's verification related

[user7331]

Hello user7331,

Can you provide us another type of document for the proof of address. We require a recurring utility bill or a credit/bank statement. Thanks.

Kind regards,
Tarik

---------- Post added at 11:55 AM ---------- Previous post was at 11:47 AM ----------

Hello, thank you for the reply. I have created a new ticket with a recurring utility bill scan attached, could you take a look please?

Ticket ID: WVC-311315
Department: Verification Support

[AlertPay Team]

Hello AlertPay support.

Can u check my ticket?

i have got status : Account Temporary Hold

i send u 2 Times scan of my IDs but never got reply from u.

Please check Ticects : [#PNF-628550] and [#UZV-697111]

what i must do more?

Hey Barth,

The verification team will need you to send them a proof of address other than your ID. This proof of address will have to be a recurring utility bill or a bank/credit statement. Make sure it is no older than 3 months old.

Kind regards,
Tarik

[MiSiON]

AlertPay Team i replied ur PM. plz fix it ASAP. its now 4 weeks running.

i dont know when u guys can solve this problem.

[kof_p]

The verification team will need you to send them a proof of address other than your ID. This proof of address will have to be a recurring utility bill or a bank/credit statement. Make sure it is no older than 3 months old.

I have a question about that, I live with a relative, my ID and the most recent bill (electricity) have the same address but my relative's name is on the bill because it's his house.
Would that be a problem for verification?

[Garundang]

Hello..

im withdraw money via bank wire, is been two days and the status still pending.

how long it will take to sending bank wire?

Thanks.