The Official Alertpay Support Thread

[Jayzzy]

They have even locked the account of random people

[Long]

I know it sounds simple, but pick up the telephone and call them.

[missingplugin]

How can i Track my submitted ticket 3 days before

Ticket ID QIT-845299

[Long]

Sorry, wrong thread!

[piratsko]

I have question why you guys don't make some deal with 2CO (2Checkout) paypal have the deal with them and if someone offer 2CO payment you can use paypal to pay that. PLease make it work with alertpay also.

[CG|MyDS]

Hello

Whenever I seem to add a bank account it always says "The Bank Account is invalid." but it is not. Can you help me out here please?

[michomoz]

Hi Salebre,
I understand your frustration.


Within Serbia your withdraw option is bank wire.


I recommend you submit a ticket to credit card support, in order to obtain refund information. https://helpdesk.alertpay.com/index....kets&_a=submit


AlertPay wants to provide service to every country in the world, Serbia included. However, as I stated before certain countries are easier to work in than others. We are bound to agreements as set by our banking partners.


AlertPay does not discriminate. However, when forming an agreement with a third-party, like a prepaid card provider, we must abide by their rules and regulations. Unfortunately, certain countries have restrictions.


We are in the process of working with different prepaid card providers, to offer better services in more countries. We have trial cards that we are currently testing. I cannot put a timetable on when everything will roll out, as these agreements are not signed and agreed to overnight. I can only ask you to be patient, which is easier said than done.


We update our members via Facebook, Twitter, and our blog. I would suggest you follow these to see what new developments happen to our service.

Cheers

sean when will the withdraw of the cc work

[diablo9975]

Hi Diablo9975,

I see that you have submitted your ticket just a few hours ago. Please allow more time for our customer support team to reply to your request, and change the settings of your account.

Cheers!
ChriZ

Still not got any response
Please check Ticket ID: TQK-670319 and change the settings of my account.


Regards

[ThumperTM]

@alertpay supporter... when you will add youngest country? KOSOVO ?

[Dejan84]

^never, you have Serbia and it works on Kosovo and Metohia.