I found a job on a NZ job search website for students, it is a web hosting sales and support position. The job basically entails answering technical support tickets for between $15.00 and $60.00 an hour (12 USD to 49 USD, approximately).

I've had experience with cPanel, WHM, after having played around with them (and having my own personal websites and websites for a gaming server which I ran for over 7 months). Since this is a proper, paying job (and I want money) I was wanting to find out what kind of things I should read up on. The job descript. says:

For support staff you must have an understanding of the basic principals of DNS, cPanel, Apache and various other server-side services.
DNS - I would think it would be assisting people in changing their DNS servers, or manually editing them (I haven't had *that* much experience except trying to setup bind on an Ubuntu server)

cPanel - Plenty of experience using the regular control panel and a bit of experience with WHM

Apache - I know how to find the error logs, not quite sure what this would require

Other server-side scripts - not quite sure what other scripts, I would guess their billing system (probably WHMCS, but would have to find out more).

Would anyone be able to link me to guides, helpful pages etc for the things listed above? I have decent knowledge on them but I would like to read up on some more so I can make sure I get the job

Thanks.
Time Reviewed by Time on . Thinking of applying for a job I found a job on a NZ job search website for students, it is a web hosting sales and support position. The job basically entails answering technical support tickets for between $15.00 and $60.00 an hour (12 USD to 49 USD, approximately). I've had experience with cPanel, WHM, after having played around with them (and having my own personal websites and websites for a gaming server which I ran for over 7 months). Since this is a proper, paying job (and I want money) I was wanting to find out Rating: 5