The Official Payza Support Thread

[KINGTHE_ALI]

solved.....

[nhatquang1]

Dear Payza_Advisor,
I don't know why my account has been restricted
My prepaid card is canceled , what happen with my account ?
And i already send to payza a ticket with this number : Ticket ID: EMY-401-23432
Please check for me, today i go to a ATM request money but it declined !!! Please tell me more information
Thank you so much

[Ar!yaN]

Hello Payza_Advisor,

How much time it will take to transfer of funds completed from account to AP Debit Card ?

its almost 2nd day now and more then 40+ hours too

[stana]

Hello.It's possible to winthrow my money to Credit Card from Payza acount?I live in Bosnia and Herzegovina.Thanks

[nhatquang1]

2-4 bussiness days

[Payza_Advisor]

Hi Payza Support :- In last email there were some documents which asked by Payza I had provided all emails but still my A/c remain closed I want to know how long I need to wait it? I urgently need to do transactions in my A/c So I personally request you to unban my a/c Here is my Ticket Payza Id:- HBL-130-85156

Get back to our team, looks like they sent you an email yesterday!

---------- Post added at 03:35 PM ---------- Previous post was at 03:00 PM ----------

Hi EnzoLouis,

I apologize about the delays, I forwarded the two transaction reference number to get reviewed. We are a little bit delayed right now but we'll start catching up!

Thanks again for the info Enzo,
Tarik



Hello,

Is it normal that the money transfer is still "pending"? Usually it is faster. You have problems?

Thank you.


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---------- Post added at 03:38 PM ---------- Previous post was at 03:35 PM ----------

when I want to verfie my account using my Debit Card from "Payoneer" I got this error :

Hi Aya66na,

Did you perhaps forget to include the error message? Let me know, thanks.

Tarik

[xTreme]

What are your tech (concerned department) guys telling about Indian Bank transfer ? Update us please, its disabled over a month now

[Payza_Advisor]

I can't open payza,i used all browsers but still nothing, I'm from Bosnia,whats the problem?

Hi nsld,

Hmmm, are you not able to get to the website at all or are you having trouble signing up.

We do in fact support Bosnia, do you have a proxy enabled?

Let me know
Thanks
Tarik

[thesnake]

Thanks thesnake,

I escalated this with our banking team, I believe they are going to contact our bank and get back once they have an answer.

Kind regards,
Tarik[COLOR="Silver"]

Hello Tarik,
Thank you for your help,
I received mail from Luis (Banking Operations)

Hi Mar

My name is Luis, and let me start by thanking you for contacting us.

According to compliance regulation, field 50K of MT103 must reflect the true owner of the remitted funds. Our banking partners made adjustments to their systems, in order to adapt to the required regulations.

After these adjustments, the remitter's names have been corrected. In this case, unfortunately, the rejected money is out of our control.

Thanks again for contacting us. If you have any other questions or problems in the future, myself or one of my colleagues will be more than happy to help.

Regards,


Luis
Banking Operations
Payza.com

Can you explain me this mail, because i can not understand very good.

Because after that adjustments, is not possible Ordering customer and Beneficiary customer to be different like before, and i can not in the future to make withdrawal from Payza to my country ?
Also, in this case, the bank will not give me my money and they will send back to you.
After how much days they will be in my payza account ?

After this, I'm in very bad situation
The only way to make withdrawal from payza is with your official exchanger
https://www.alertexchanger.com/
but their commisions are high.

Sorry for my bad english .

[Payza_Advisor]

is there any good reason why Mastercard is not accepted??

Why would Payza restrict their service to only Visa cards? not trolling, just a serious question because it restricts alot of potential customers.

madness!!!

Hi Syron254,

It's a legitimate question, we are working on it but have other projects to prioritize. In terms of percentage Mastercard only brings us a small percentage of credit card revenue.

We'll let you know when it becomes an available option.

Thanks for the questions
Tarik

---------- Post added at 04:12 PM ---------- Previous post was at 04:11 PM ----------

Hi
Why my withdraw is still pending, today its seventh day since my request.
Whats going on?
Payza when can I expect to recieve money ( i requested on 10/18/2012 3:12:31 AM )
best regards

Hey there Husar20,

Get back to me with your transaction reference number.

Thanks!
Tarik