PayPal Strange Issue :|

[l0calh0st]

Hey,

I got a strange issue with PayPal. A client ordered a VPS with me, WHMCS didn't marked the invoice as Paid so I did it manually. Then I got an email from PayPal about an Unauthorized Payment. (A payment received without senders permissions.) which is fucking weird.
/ Note that the money that the buyer paid is BLOCKED and removed from my balance.

So I checked the dispute, and there were 2 options to resolve this.
1. I already refunded the buyer (you will need to enter the transaction ID.)
2. I will refund the buyer (you will be redirected to the refund page.)

So this actually means I have to pay my CLIENT?

Money Received - Dispute Opened - Money Blocked - Resolve the Dispute by paying another SAME amount of money. So the client receives the payment twice!

Thanks

Edit: Contact PayPal already.

l0calh0st Reviewed by l0calh0st on 8th Jan 2012. PayPal Strange Issue :| Hey, I got a strange issue with PayPal. A client ordered a VPS with me, WHMCS didn't marked the invoice as Paid so I did it manually. Then I got an email from PayPal about an Unauthorized Payment. (A payment received without senders permissions.) which is fucking weird. / Note that the money that the buyer paid is BLOCKED and removed from my balance. So I checked the dispute, and there were 2 options to resolve this. 1. I already refunded the buyer (you will need to enter the Rating: 5

[jpavsex]

i recommend always use verify paypal
wait 24 hour then give detail and sent detail on verify paypal email only not sent detail on whmcs registered email

[Miguel]

Paypal sucks, I as a seller have been fucked by them because of credit card disputes. Someone bought something worth $10 from me and they opened a dispute with their credit card issuer. Paypal took away the $10 + $22 for the service of having to deal with the issuer
No protection for sellers.

[l0calh0st]

I have a verified PayPal.

[jpavsex]

Paypal sucks, I as a seller have been fucked by them because of credit card disputes. Someone bought something worth $10 from me and they opened a dispute with their credit card issuer. Paypal took away the $10 + $22 for the service of having to deal with the issuer
No protection for sellers.

if you get fund from verify paypal your fund will safe they cant open credit card Unauthorized case

[jpavsex]

I have a verified PayPal.

your client have verify paypal ?

[l0calh0st]

Nope, I don't know.

[MediaStar]

You should wait 4~8hour before approve the payment to avoid from fraud

[Lifetalk]

Lol, the refund option will not deduct your money. It'll simply reverse the blocked payment back to the buyer's PP account.

[Robin H]

Happened to me all the time.
Just mail the client ( use the email paypal provides ) and ask if the payment was indeed unintentional. If it was the account was probably hacked, and you should refund. Don't forget to suspend the client in WHMCS.

You can find the email in the transaction log on PayPal. ( There you can also see if it's a verified paypal account.)

I wouldn't recommend receiving money from only verified paypal accounts tho. Since a lot of people that purchase hosting, wants to do so anonymously and thus with unverified paypal accounts.

Edit:
And as Lifetalk said; refund doesn't lower your balance since you didn't even receive the money.