Quote Originally Posted by barth View Post
Hello AlertPay support.

Can u check my ticket?

i have got status : Account Temporary Hold

i send u 2 Times scan of my IDs but never got reply from u.

Please check Ticects : [#PNF-628550] and [#UZV-697111]

what i must do more?

Hey Barth,

The verification team will need you to send them a proof of address other than your ID. This proof of address will have to be a recurring utility bill or a bank/credit statement. Make sure it is no older than 3 months old.

Kind regards,
Tarik