Knownsrv.com - Problems!

[Krun!x]

Hello,

I don't want to be rude or anything like that, but YOUR VPS was sending out UDP floods towards other sites and pushed around 80TB of DDoS traffic. It was one of the reason why SoftLayer complained and why you were shifted to NL Nodes. Main reason why I shifted you to unmetered Node was because you pushed loads of TBs on the USA Node. Premium traffic is expensive and I don't think you would want to cover 10eur * 80TB on premium network, hence you were placed on unmetered package.

You do realize you pushed way over your bandwidth allocation on USA Node, and we were kind enough NOT to bill you for bandwidth overusage, right?

Unmetered Nodes come with RAID0 as those packages were advertised only on KWWH for uploading purposes. Otherwise we would have to offer 2 times less disk space which wouldn't be a good choice for uploaders.

1) While we had issues with DDoS, we invested piles of money and survived those hard times. As opposite to withdrawing all of money from our accounts and running away like most of other KWWH hosts already did, or would do.

2) We have NEVER, ever, got hacked. Only *your* VPS got hacked due to *your* extremely weak password(brute-force). Let me remind you one of our whole /26 got blacklisted because of your WordPress spreading malware. After all we did the extra mile for you and reinstalled your WordPress and removed malware codes. It is not something what our support normally includes.

3) Hard-drives failures do happen. We do NOT advertise RAID10 on unmetered Nodes as it's supposed to be used only by uploaders(as explained somewhere above) who need more disk space. There were 4 VPS in total on that drive. If your data so valuable for you why didn't you have your backups? Exactly as stated in our terms of service, although we NEVER lost any data on packages where we advertise RAID10, our backups are not guaranteed. Please take some time to read the terms: http://knownsrv.com/terms.php

As a 2-year customer I hoped you already took the chance to read the TOS.

4) Your 33 tickets were replied and you are one of top 10 clients by opened support tickets. Only some examples of what we did for you:
- Optimized your VPS multiple times.
- Removed malware from your WordPress.
- Giving you extra time to make the payment.
- Paid your bandwidth overusage bill, back on USA Node.

I have no idea why you are complaining after everything we did for you. I'm sorry for any inconvenience caused but I also hope you can finally realize we did more that any other hosting company would do for you.

Krun!x Reviewed by Krun!x on 10th Jul 2012. Knownsrv.com - Problems! I really don't like bashing service providers, but when its repeated again & again it really pissed me off. so here it is... Again knownsrv.com showed their state, knownsrv.com again put me down.....this time bigger and more to be ashamed of.. all my data is LOST!! My story: I am client of Knownsrv.com from last 2 years. I use VPS for programming and developments. I had Premium USA VPS-4 ( softlayer ) with knownsrv before but as they had problems with softlayer *Kruno* moved me Rating: 5

[automan]

Hello,

I don't want to be rude or anything like that, but YOUR VPS was sending out UDP floods towards other sites and pushed around 80TB of DDoS traffic. It was one of the reason why SoftLayer complained and why you were shifted to NL Nodes. Main reason why I shifted you to unmetered Node was because you pushed loads of TBs on the USA Node. Premium traffic is expensive and I don't think you would want to cover 10eur * 80TB on premium network, hence you were placed on unmetered package.

You do realize you pushed way over your bandwidth allocation on USA Node, and we were kind enough NOT to bill you for bandwidth overusage, right?

I had 50TB Bandwidth limit, you should have suspended me for overuse at the time of exceeding only? ( as stated in your TOS ) and i am capable enough to pay for my extra 30TB bills. ( i had option for upgrading to 100TB BW too, it was not much costly )

I never asked you to cancel my USA VPS and shift me, did i ?
You shifted me because you were having issues with softlayer and wanted to end the deal with them.

Yes, i agree that there were UDP floods from my USA VPS which i don't agree was done by me. I think it was because of server got hacked or something. ( which was not knownsrv mistake, i agree again )

Though, i am not sure if it was 80TB.


But at the time of shifting me to another new fresh VPS you should have informed that it was a :
-unmetered
-Not-managed ( No support )
-RAID 0
-I never asked you for a VPS for uploading or something. Because i use the VPS for Programming and web developement.

I got to know the features of my new VPS after a long time when i opened a support ticket, which the Staff denied to give support:

Unmetered Nodes come with RAID0 as those packages were advertised only on KWWH for uploading purposes. Otherwise we would have to offer 2 times less disk space which wouldn't be a good choice for uploaders.

Did i ever asked you for a Unmetered sever / un-managed server / big disk ?
Obviously, if i didn't asked you should have shifted me to similar premium VPS.

1) While we had issues with DDoS, we invested piles of money and survived those hard times. As opposite to withdrawing all of money from our accounts and running away like most of other KWWH hosts already did, or would do.

It was not just *you* who lost money and things.
Many of the webmaster lost their website's ranking SERP ranking because of the huge downtimes and even still struggling to get back their old SERP ranking.
( 7-8 days is enough for google to remove website indexed links )

Whatever you did in those DDOS times was for your own sake of business not as a charity to the Webmasters.

If you had really concerned about your clients you would have just supplied everyone with their backups ?

2) We have NEVER, ever, got hacked. Only *your* VPS got hacked due to *your* extremely weak password(brute-force). Let me remind you one of our whole /26 got blacklisted because of your WordPress spreading malware. After all we did the extra mile for you and reinstalled your WordPress and removed malware codes. It is not something what our support normally includes.

You and me both did checked whole VPS and found no malwares and we just reinstalled the wordpress on new VPS. There were NO malware codes. It was a managed VPS.

I really would not have mind if you have suspended me that time.

3) Hard-drives failures do happen. We do NOT advertise RAID10 on unmetered Nodes as it's supposed to be used only by uploaders(as explained somewhere above) who need more disk space. There were 4 VPS in total on that drive. If your data so valuable for you why didn't you have your backups? Exactly as stated in our terms of service, although we NEVER lost any data on packages where we advertise RAID10, our backups are not guaranteed. Please take some time to read the terms: http://knownsrv.com/terms.php

As a 2-year customer I hoped you already took the chance to read the TOS.

I agree Hard-drives failures do happen and its not your fault, Your FAULT IS you didn't informed me about my new VPS features ( RAID 0, un-mananaged, unmetered )
If i was aware that it was a RAID 0 i would have not accepted that Vps or have been more concerned about the daily backups.

4) Your 33 tickets were replied and you are one of top 10 clients by opened support tickets. Only some examples of what we did for you:
- Optimized your VPS multiple times.
- Removed malware from your WordPress.
- Giving you extra time to make the payment.
- Paid your bandwidth overusage bill, back on USA Node.

I have no idea why you are complaining after everything we did for you. I'm sorry for any inconvenience caused but I also hope you can finally realize we did more that any other hosting company would do for you.

Yes, 33 Tickets were opened by me in Last 1 Year for 3 VPS
From which appx 25 Tickets are regarding packet-loss, IP address changed by you time to time, server down, kloxo problem.



I had 3 VPS with you, 2 i cancelled and moved to another host and now One that was left is Lost.

Regarding the extra time for payment it was 12 hours delay in payment, which i myself opened a ticket informing that in advance.


Conclusion:

I do read and understand your TOS

99.9% Uptime SLA

not really !