The Official Payza Support Thread

[speedtrip]

hi i raised the following ticket on 30 July 2012

Ticket ID: LQS-888-93416
Subject: Bank Quoted Incorrect Reference in my Bank Wire
Department: My Account Support
Type: Issue
Status: Open
Priority: High

I have submitted all the information requested but im still waiting

Please refund the bank wire I sent you without delay.

I understand this has been escalated and being investigated but no updates from support to my email and no response to my follow ups!

REgards

Bill

speedtrip Reviewed by speedtrip on 5th Sep 2012. The Official Payza Support Thread Hello Everyone! I would like to introduce myself, I'm Marco with the Payza online community team. We at Payza want to provide additional channels for you all to voice your questions and comments. We figured you might want alternative mediums to stay up to date with anything Payza related, so "Like" us on Facebook & "Follow" us on Twitter! https://blog.payza.com/ https://dev.payza.com/ http://www.facebook.com/payzaglobal Twitter- @PayzaSupport Rating: 5

[Payza_Advisor]

Hey Speedtrip, Thanks for the docuemnts! It's getting treated with importance. As is, our banking ops are taking care of it.

hi i raised the following ticket on 30 July 2012

Ticket ID: LQS-888-93416
Subject: Bank Quoted Incorrect Reference in my Bank Wire
Department: My Account Support
Type: Issue
Status: Open
Priority: High

I have submitted all the information requested but im still waiting

Please refund the bank wire I sent you without delay.

I understand this has been escalated and being investigated but no updates from support to my email and no response to my follow ups!

REgards

Bill

[hkcaptain]

Hey Speedtrip, Thanks for the docuemnts! It's getting treated with importance. As is, our banking ops are taking care of it.

can you please help me?

I can't seem to add bank account on Payza. It says "Account Number is Invalid" when I enter my account number percisely. However, when I enter any 6 numbers, it goes through .....

[Payza_Advisor]

can you please help me?

I can't seem to add bank account on Payza. It says "Account Number is Invalid" when I enter my account number percisely. However, when I enter any 6 numbers, it goes through .....

Hey hkcaptain,

Send us a screen shot showing the bank details. Our banking support will have to look into this. They'll need to a/b cross reference the infos.

Take care,
Tarik

---------- Post added at 01:01 PM ---------- Previous post was at 12:58 PM ----------

Please remind me if this was a bank transfer or a bank wire.

Thanks!

Thanks for your quick response.

You will appreciate that i sent the documents by email to payzar support on 9th August and that email has not be acked.

This is why i am frustrated and why i have to raise issues on forums like these

I have telephoned your UK phone number but I get cut off every time before the message and selection options have completed their playback, which has made me even more frusttated.

Please advise me by what date you expect to resolve this

Regards

---------- Post added at 01:07 PM ---------- Previous post was at 01:01 PM ----------

Hi, you have any complaint with M?xico? I dont like PayPal because they freeze my account for nothing, just searching were to go

Welcome to the thread Gian,

Anyone one else here from M?xico? Maybe you can share your experience with Gian

As is we extend our services to Mexico based members. Check out the local payment options provided in the link bellow.

https://www.payza.com/features/local-payment-options

Kind regards,
Tarik

[hkcaptain]

[QUOTE=Payza_Advisor;1646322]Hey hkcaptain,

Send us a screen shot showing the bank details. Our banking support will have to look into this. They'll need to a/b cross reference the infos.

Take care,
Tarik

---------- Post added at 01:01 PM ---------- Previous post was at 12:58 PM ----------

Please remind me if this was a bank transfer or a bank wire.

Thanks!

[COLOR="Silver"]

Thanks for help, it's bank wire

I did it long time ago, but I only got a official email back as below

'If you are receiving the error message, "bank account invalid", please ensure you are not entering additional spaces or special characters including dashes, commas, periods, and asterisks in the first/last name field as well as in the bank account details fields. There is an 18 character limit (including all spaces) for the first and last name combined. All letters must be entered in upper case format.

When entering your bank name, please ensure that you are not entering any additional characters. Example: For Wilson Bank & Trust, just enter "Wilson Bank and Trust".

When entering your banking details, please do not enter any spaces, dashes or additional characters. Example: For account number 0123-0123-0123, enter "012301230123".

If the solution above is not successful, please provide us with a screen shot of the preceding page with the necessary information as well as the page after. This would help us greatly in finding the cause of the problem.

To capture a screen shot, please follow these steps:'

*********************
after I sent again with screen shot, he replied me as below

You full account number is [123-4-567890] but [123] is the branch code and [4] is a suffix. [567890] is what we needed.

but I was told by my bank, 4 is not a suffix, it's part of my account number as 4567890...

I found there's 6 digits limit in the bank account number field, what should I do if I have a 7 digits account??

Now no one reply me anymore....

[speedtrip]

Hey Speedtrip, Thanks for the docuemnts! It's getting treated with importance. As is, our banking ops are taking care of it.

Thanks for your quick response.

You will appreciate that i sent the documents by email to payzar support on 9th August and that email has not be acked.

This is why i am frustrated and why i have to raise issues on forums like these

I have telephoned your UK phone number but I get cut off every time before the message and selection options have completed their playback, which has made me even more frusttated.

Please advise me by what date you expect to resolve this

Regards