WRZhost.com - What can I improve?

[Stream]

Aside from your product lines, improve your customer support. Don't leave your clients hanging when there's an interruption.

Stream Reviewed by Stream on 29th May 2011. WRZhost.com - What can I improve? I was thinking about what to improve on wrzhost. The clients will get an upgrade to a gbps line soon and a new site will be made by a professional designer. I'm still looking for more things I can improve and KWWHunction still is a part that made wrzhost big so I wanted to know what you guys think. Looking forward to hear some great thoughts. Rating: 5

[TippiE]

Yea, I was looking at your Dedi's and you have a lot of locations , maybe like 5-6 but your VPS's are only in Netherlands and Russia maybe 1 or 2 more places would be nice.

We're working on swiss,estonia and hk vps.

Aside from your product lines, improve your customer support. Don't leave your clients hanging when there's an interruption.

When there is an interruption we usually get a lot of tickets and then it gets posted on twitter so it's in the whmcs for everyone to read.
It's normal for a host with around 100 servers that one could go down no matter what and it always gets fixed asap.
A few days ago we had a hdd failure, we made backups,copied them over again to a new hdd and the server was back within 24 hours, that's pretty good for a host who does everything remotely if you ask me.
We're still dependent from datacenters so it could take a bit longer than if I had my own datacenter.

[Stream]

When there is an interruption we usually get a lot of tickets and then it gets posted on twitter so it's in the whmcs for everyone to read.

We're still dependent from datacenters so it could take a bit longer than if I had my own datacenter.

It doesn't mean you have lots of tickets you do not need to reply. There are still a lot of people, who don't read twitter and announcements updates. So its better to be transparent with customers. Get it?

I have nothing against you guys, but I had an experience with WrzHost before, and its not that worst but its bad.