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[freerank]

Sure my fault aabout payment time but you told me "service reactivated" 10 hours ago and it was not.

freerank Reviewed by freerank on 3rd Jun 2012. DedicatedRDP.com - US, EU & Encoding Solutions - Remote Desktop VPS Starts $15/month http://i.imgur.com/qrAlV.pnghttp://dedicatedrdp.com/livezilla/image.php?id=02&type=inlay http://i.imgur.com/Ym4dB.pnghttp://i.imgur.com/Azrt7.gif Latest News: We are permanently CLOSED :) Thank you for being our loyal customers over the months we had together! Rating: 5

[LEVAC109]

Sure my fault aabout payment time but you told me "service reactivated" 10 hours ago and it was not.

I forgot auto reactivator was turned on, so I went to manually boot up your server when I saw your ticket. Maybe I turned it off that time instead Lol. So I replied and said it's done.

[freerank]

Service suspended again
Please fix this problem LEVAC109

---------- Post added at 10:45 AM ---------- Previous post was at 05:51 AM ----------

I'm a little bored about this situation. Every day I must to wait several hours to have a support reply and to have my rdp reactivated.

---------- Post added at 01:07 PM ---------- Previous post was at 10:45 AM ----------

ohhh finally you are online. Maybe I can have my rdp back?

---------- Post added at 01:33 PM ---------- Previous post was at 01:07 PM ----------

OMG, you was online and not a single reply and my rdp still deactivated. WTF are you doing? Noob support.
You just need to put the button in this postion

and reactivate my service. Few seconds of work and then you can go to sleep again.

---------- Post added at 05:03 PM ---------- Previous post was at 01:33 PM ----------

Do you know that the most important thing in this business in customer support ??? So try to reply to your customers instead of to see other threads http://www.besthostingforums.com/94-...248-nl-fr.html like you are doing now.

---------- Post added at 05:15 PM ---------- Previous post was at 05:03 PM ----------

[LEVAC109]

Service suspended again
Please fix this problem LEVAC109

---------- Post added at 10:45 AM ---------- Previous post was at 05:51 AM ----------

I'm a little bored about this situation. Every day I must to wait several hours to have a support reply and to have my rdp reactivated.

---------- Post added at 01:07 PM ---------- Previous post was at 10:45 AM ----------

ohhh finally you are online. Maybe I can have my rdp back?

---------- Post added at 01:33 PM ---------- Previous post was at 01:07 PM ----------

OMG, you was online and not a single reply and my rdp still deactivated. WTF are you doing? Noob support.
You just need to put the button in this postion

and reactivate my service. Few seconds of work and then you can go to sleep again.

---------- Post added at 05:03 PM ---------- Previous post was at 01:33 PM ----------

Do you know that the most important thing in this business in customer support ??? So try to reply to your customers instead of to see other threads http://www.besthostingforums.com/94-...248-nl-fr.html like you are doing now.

---------- Post added at 05:15 PM ---------- Previous post was at 05:03 PM ----------

Hi, it was Sunday. I'm sorry that I was not able to operate fully on Sundays. I'm quite busy on Weekends. Also you pay a very low Windows VPS price. That's because we honestly don't charge you for super support as we admit that our team is small at this moment. The big companies charge a lot because they have a lot of employees to pay and licences etc.

The reason why your account was getting auto suspended so quickly these days was because that you did not tell us that you received a $0.00 invoice but instead pressed the PAID button. WHMCS was confused which to invoice so we wouldn't know unless you notify us or hire someone to check all invoices every second, this we can't do.

Anyways, everything is settled and I've also explained to you about this in your ticket. Please accept the apology about the inconvenience.