The Official Alertpay Support Thread

[pankaj]

My partner's account is Personal Pro Verified. But his card is going to expire and he gets a notification about that when he logs in.

What will happen once the card expires ? Will his status become UNVERIFIED ?
How to remove that notification which pops up every time once we login ?

[eater]

Hi!

If I've been scammed in a HYIP, is there any way to recover the money?

Thanks

[AlertPay Team]

hello i am from india and today i went to my bank to get swift BIC code but they told that in a city if there are X no of branches and not every branch has swift bic code and so they gave me a swift bic code of other branch of same bank in the city via which money will come to my accout


So i wanna ask is this thing he said is ok and will i receive my money secondly i have to give contact no of my branch where my account is located or the branch whose swift bic code they have provided and in contact name should i just put brach manager or his name since those bank guys are ass they were not telling me his name


regards

Hi sumitims,

Your bank/branch will need to provide you with a Swift/BIC code for your account for the transaction to be successful. You may need to find a new bank in order to achieve this. However, some banks automatically use intermediary banks for bank wires but only if if that is your bank?s policy.

Thanks
-Luke

[AlertPay Team]

DNI-754899 updates? Coz it was closed

Hi EnCiPh3r,

This morning you were sent an email from our team resolving this for you.

Thanks
-Luke

[AlertPay Team]

still nothing about check withdrawal for non USA members?

please re-enable check withdrawals. and give me a time frame this time

I need my money for december. Everyone is buying things for xmas and I cant do so

Hi Sonic,

We have been over this; I don?t really know how to reword it simpler.

There isn?t a time frame available. While we are still having issues, your multiple questions will unfortunately not resolve the issue faster.


Thanks
-Luke

[sumitims]

So i can check that the detail they have provided me by first verifying my account ????

and secondly they have provided me a swift code of same bank but different branch in the city because not every branch of the bank have their seperate swift code in india .



And i want to know this also that in contactt name can i put " Bank manager" as those fools were not telling branch manager name

Hi sumitims,

Your bank/branch will need to provide you with a Swift/BIC code for your account for the transaction to be successful. You may need to find a new bank in order to achieve this. However, some banks automatically use intermediary banks for bank wires but only if if that is your bank’s policy.

Thanks
-Luke

[AlertPay Team]

My partner's account is Personal Pro Verified. But his card is going to expire and he gets a notification about that when he logs in.

What will happen once the card expires ? Will his status become UNVERIFIED ?
How to remove that notification which pops up every time once we login ?

Hi pankaj,

When he receives a new card, as long as the card number is the same, he can update the expiry date and CVV in the account. This card will still be verified.

If it is a different card number, he will need to add a new credit card to the account.

The account status won't change to "Unverified."

The notification will be removed when the card details are updated.

Thanks
-Luke

[AlertPay Team]

Hi!

If I've been scammed in a HYIP, is there any way to recover the money?

Thanks

Hi eater,

This was covered earlier in post #560, but its been a while so i will post again.


If you have paid for a good or service that was not provided to you, you can file a transaction dispute.

Before filing a dispute, please contact the seller and attempt to resolve the issue as most disputes can be resolved with proper communication.

You can consult our FAQ, https://helpdesk.alertpay.com/index....4&pcid=0&nav=0 on how to file a transaction dispute and to learn more about the process.

Thanks
-Luke

[AlertPay Team]

So i can check that the detail they have provided me by first verifying my account ????

and secondly they have provided me a swift code of same bank but different branch in the city because not every branch of the bank have their seperate swift code in india .

And i want to know this also that in contactt name can i put " Bank manager" as those fools were not telling branch manager name

Hi sumitims,

I'm sorry I forgot to advise on the contact name. Yes, you can put a position title in that field. Bank Manager is fine.

In regards to the swift code; what your bank has given you makes sense that you will be able to complete the wire successfully. However, the method doesn't follow our regular procedure for bank wire transactions, which we know work.
If your bank is confident that they will be able to wire your funds and control the link between the different branches then there is a good chance the transaction will be successful.

Although, if the transaction isn't successful, unfortunately it will be at your own risk because the transaction hasn't been completed within our regular guidelines.

You can only check if the wire will work, by completing one. You can make the verification deposit, and if successful, the funds will be available in your AlertPay balance, your account will verified and all is good. If it isn't successful, we can't waive the verification fee as it wasn't completed as per our regular method. Also, the funds can take a long time to trace if the transactions isn't successful.

Thanks
-Luke

[AlertPay Team]

Okay well can you explain what i have to do? i've done the mobile verification thing. also i added my bank account do i have to verify my account before transfering funds out to it?

Hi dotvps,

Now that you have added a bank account, you will need to verify it before you can make withdrawal or deposit transactions to your AlertPay balance.

1. Login to your AlertPay account.
2. Click on ?Profile?.
3. Under ?Personal?, click on ?Verification?.
4. Select bank transfer or bank wire from the list of options.
5. Follow the instructions to add your bank for verification purposes.

Please note, you will only be able to use Bank Transfers if we support localized banking in your country. Follow this link to find out that information: https://www.alertpay.com/en/worldwide.aspx

Thanks
-Luke