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30th Jan 2010, 05:38 AM #11Member
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30th Jan 2010, 05:40 AM #12
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30th Jan 2010, 05:47 AM #13Member
well i agree its his fault however i think i understand what he is saying its not he doesnt trust you, its he doesnt trust his correct info in the whois info :/ or atleast thats what i get out of it....
if your worried about that gtfo of warez lol
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30th Jan 2010, 05:48 AM #14Respected Developer
Just putting this out there, if your ToS states that you don't give a refund if false information is used your ToS most likely violates the law. In most western countries companies must provide a refund if the customer isn't happy with the product or expectations were not met (I believe this is 7 days).
I can understand why he didn't want to use his real details TBH. If you don't agree with that that is your good right. But the least you can do is give the guy a refund...
Also, please stop asking us to close other peoples threads when its content doesn't suit you.
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30th Jan 2010, 05:54 AM #15Member
Online goods do not have to provide refunds. If you have a clause stating you do not provide refunds, then you do not have to provide them, take santrex for example. And no it does not "violate" any law, you can put what ever you like in your TOS and who ever orders must agree to it. if they don't, well then that's their fault.
i can too understand why he didn't, but it's against our TOS and he should have read it before ordering, he DID agree to it by check marking the box before ordering.
And no i don't have to give a refund if he violated terms, he can escalate this to a paypal claim if he likes and we can solve it there.
As for closing because it does not suit my needs? What?
I'm not asking to close this thread for my benefit i could careless if it's open. There is just no point in posting it.
What he is telling people is to not order from my company because we like to have valid information?
I am sorry, but give me one company who allows you to register with fake information? I'm all for anonymity for warez related things, but if you're so scared of getting caught don't do the website in the first place?
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30th Jan 2010, 05:58 AM #16Respected DeveloperWebsite's:
wrzc.orgNot true I'm afraid from the research I've done. If you provide wrong info your violating the law and wave your rights.
BUT I agree with you and for the sake of $4 just give it back and let this be the end of this noob even though he's in the wrong.
See it as a good will gesture Sadin0Tutorial How to SEO your Warez Site a guide to help you increase your organic traffic
Huge list of Warez Sites and free Multiposter Templates
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30th Jan 2010, 06:00 AM #17MemberWebsite's:
Rapidimg.org
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30th Jan 2010, 06:02 AM #18Member
Why not only refund immediately such order instead or use any fraud protection to refuse order before payments is completed?
He can change his info to the paypal ID email and name then request refund and ask you to delete his customers account or modify them after the refund? can't understand the point to hold his money in this case.
At least refund as been made in this case, but you should check to modify your policy with more sense.
Just my opinion through!
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30th Jan 2010, 06:02 AM #19Member
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30th Jan 2010, 06:03 AM #20Member
Because we like to give the client the benefit of the doubt.
We give them time to change the details.
But he flat out said no, so therefore i did not have to refund him, i could just close his account. (as i did)
But as Mr. Happy said, as a good gesture i will just refund
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