Then there isn't such a thing as a number one hosting company because no one can reply to your tickets within a few seconds, it's literally impossible.
Why you insist on "few seconds" ?
I said 5 min. and that is quiet enough if you have a webhost with a few support staff and not operated by one person.
I told you that there are some webhosts that reply within 1 or 2 minutes and not within 12 hours like some others!

Good Luck.