WebCare360.com - cPanel/CloudLinux Offshore Shared Hosting From $3.99 (Romania)

[dreammagic]

approx. 12 hours of downtime til now

[Zeokat]

approx. 12 hours of downtime til now

I had a mail from webcare saying that in next 12 hours sites will be online again. I hope that....

[WebCare360]

Hello,

Sorry for the downtime. Server is back online a few minutes back.

Actually, when its on the DC end, we can't do anything except waiting for the response. And, about the servers, we have already decided to move to new offshore DMCA ignored DC with real time support.

This is the longest ever downtime we ever had and the most worst thing was to just wait for the updates from our DC.

Well, are extremely sorry for the downtime. And, will really work hard to ensure no such downtimes again in future. Thanks for your understanding.

[cfresh]

When will you be moving to the new offshore DMCA ignored DC?

[diablo9975]

order placed please check the pm

[WebCare360]

When will you be moving to the new offshore DMCA ignored DC?

Well, we can't tell you the exact date. May be within next 10-15 days it would be done surely.

order placed please check the pm

Welcome back sir. Pleased, to serve you again

[Zeokat]

Then... can we expect downtime on those days?
How many downtime?

Please inform about downtime and when will be the migration, because i want to build a backup and restore at another temporal host while you move. Thanks.

[WebCare360]

Then... can we expect downtime on those days?
How many downtime?

Please inform about downtime and when will be the migration, because i want to build a backup and restore at another temporal host while you move. Thanks.

For sure, we will send a pre-notification to all our clients. Well, to avoid much longer down time, we may ask our clients to not to make some big changes during the expected migration time, so we will migrate data and then will update the DNS. So, once the DNS got updated your sites will be back online again.

[Zeokat]

Then... no answer tickets anymore?? Still you alive?

Two days passed sine i opened my ticket and no answer on it... #337735

[WebCare360]

Then... no answer tickets anymore?? Still you alive?

Two days passed sine i opened my ticket and no answer on it... #337735

Sir, first thing that we do reply to our tickets within our average response time of less than 60 mins. And, there is being no downtime or any issue reported by any of the client.

And about your ticket, I have just confirmed that particular ticket was replied by the Admin, because it was not about an issue it was about your valueable suggestion. And, I am also being informed that the Admin make a reply to that ticket via email, so there might be chances that, that email was not successfuly sent as it was from mobile.

Well, sorry for the inconvenience, as seems you havn't receive that email. I'll again ask the Admin to update your ticket.

And, surely, we are alive and in the business

Thanks for your understanding.